100% Happy Guarantee Purely Products has a 100% Happy Guarantee. If you are not 100% Happy with any Purely product, you may return it within 30 days - without any reason - for a full refund (minus shipping). Return Procedure Contact Purely Enterprises by e-mail at customerservice@purelyproducts.com or call us at toll free (866) 324-2970, 9am – 5pm EST, M-F for a Return Merchandise Authorization Number (RMA#) and a ship to address. Please clearly mark the outside of your package with your RMA# Once the product is received by Purely Enterprises, we will issue you a refund. All RMA#s are valid for 30 days past the issue date. We must receive your return by the expiration date of the RMA#. Return Address     Purely Products     Attn: Returns     10301 Cogdill Road, Suite 310     Knoxville, TN 37932 Customer Support If you have a question about our products or your order, please contact us and we will return your call, fax or email as soon as possible during normal business hours, Monday – Friday 9:00am EST to 5:00pm EST. Your question, issue or concern matters to us. Call toll-free 866-324-2970, fax 865-934-1428 or email customerservice@purelyproducts.com. Phone/fax/email support is available normal business hours Monday thru Friday: 9:00 AM - 5:00 PM, EST